Privacy Policy

1. Introduction

This website and the trade distribution and buying office services described on these pages are developed and operated by the developer QunJiangChao on behalf of Wuhan Qunjiangchao Trading Co., Ltd., a company registered in the People Republic of China with its office located at Rm 02, 1/F, No. 40 Fu Fang Side Road, Qiaokou District, Wuhan - 430000, China (CN). We are a professional trading company providing wholesale distribution, sourcing, buying office, brand franchising support, bonded storage and marketplace operations to partners around the world.

Your privacy matters to us. This Privacy Policy explains in plain language what personal information we collect when you visit this website, when you contact our office, and when you use our services, and it explains how we use, store, protect and share that information. We encourage you to read the entire policy carefully and to contact us if you have any questions.

Our approach to privacy reflects the way we run our trading office in Qiaokou District. Goods move across borders, people correspond across time zones, and documents often pass through several hands before a shipment arrives. Because trade depends on trust, we keep our data practices straightforward: we collect only what is useful, we share only what is required to serve your order, and we protect the rest with care. Every decision in this policy is made with that same trading mindset applied to your information.

This Policy is written to be readable by business partners rather than buried in legal jargon. Where a technical term is unavoidable we define it in the section where it appears so that you always understand what we are doing with your data and why. If any part of this Policy is unclear, our contact details are provided at the end so you can ask us directly.

2. Scope of This Policy

This Policy applies to all visitors of this website, all persons who send us an enquiry, all registered wholesale accounts, and every client, supplier and partner who interacts with Wuhan Qunjiangchao Trading Co., Ltd. through email, telephone, online forms, marketplace platforms or any other communication channel we operate.

This Policy does not cover the practices of third parties. Where we provide links to external websites, freight partners, factories, payment services or marketplace platforms, their own privacy terms govern the information you provide to them. We are not responsible for the content or data practices of any external platform.

3. Information We Collect

We collect only the categories of information that are reasonably needed to respond to you, to manage our trading relationships, and to operate and improve our services. The types of information we may collect include the following.

• Contact details such as your full name, company name, email address, telephone number and postal address.
• Business information such as your job title, company registration number, trade references and tax identification details when relevant to a wholesale or sourcing engagement.
• Enquiry and correspondence data such as the content of messages you send us, product specifications you share, and the history of our exchanges with you.
• Account and order data such as your order history, negotiated prices, shipment tracking references and delivery instructions.
• Technical data such as your browser type, operating system, internet protocol address, referral source, pages visited and the date and time of your visit.

4. How We Collect Information

We gather your information through three main routes: directly from you, automatically during your visit, and from trusted third parties with your permission.

You provide information directly when you fill in our contact form, send us an email, call our office at +17345702899, or otherwise communicate with our team about products, samples, pricing or logistics.

We collect technical data automatically through standard web technologies when you browse our site, such as server logs and cookies. These tools help us understand how visitors use the site so we can make it more useful and secure.

From time to time we may receive limited commercial references or verification data from third parties, but only where you have directed that reference to us or where it is necessary to establish a legitimate wholesale relationship.

5. How We Use Your Information

We use the information we collect for clear, limited purposes that serve your needs and ours. These purposes include the following.

• To respond to your enquiries and provide the trade distribution, sourcing and buying office services you request.
• To prepare quotations, negotiate terms, process purchase orders and manage shipments on your behalf.
• To communicate with you about your account, order status, product availability and service updates.
• To verify your identity and the legitimacy of trade transactions, including compliance with export and import regulations.
• To improve and personalise this website and our services based on how visitors use them.
• To maintain security and prevent fraud, abuse or unauthorised transactions.
• To meet legal, regulatory, accounting and tax obligations that apply to our business.

We do not sell your personal information to any third party. We do not use your data for speculative marketing unrelated to our professional services without your consent.

The way we use information is deliberately tied to the stage of our relationship. During an enquiry, we use your details mainly to answer your questions and prepare a fair quotation. Once an order begins, we use information to coordinate factory selection, quality control, logistics and delivery. After the transaction, we may use limited details to support warranty, after sales coordination and, if you agree, future sourcing opportunities. At no point do we combine your data with unrelated marketing lists or resell it for commercial gain.

We also use aggregated information to understand our business as a whole, for example which services partners request most often or which routes require the most attention. Because this analysis removes personal identifiers and combines many records, it does not identify any single individual and lies outside the strict limits of protecting personal information. We apply the same care to this aggregated analysis as we do to individual records.

6. Legal Bases for Processing

Where the laws of your region require us to identify a lawful reason for processing personal information, we rely on one or more of the following bases.

• Performance of a contract, where processing is necessary to provide the services you have requested under an agreement with us.
• Legitimate interests, where we process data to operate our business, answer enquiries, prevent fraud and improve services, in ways that respect your rights.
• Compliance with a legal obligation, where we must retain or disclose information to meet applicable law.
• Consent, where we specifically ask for and you grant permission to process certain information, which you may withdraw at any time.

7. Information Sharing

We share personal information only where necessary to fulfil our services and where lawful to do so. The parties with whom we may share information include the following.

• Freight forwarders, carriers and logistics providers that transport and deliver your goods.
• Vetted factories and suppliers involved in fulfilling your specific order or sourcing request.
• Inspectors, customs brokers and quality control agents engaged for a particular shipment.
• Payment and marketplace platforms required to complete a transaction on your behalf.
• Professional advisers such as accountants, insurers and legal counsel, where relevant to our relationship.
• Government authorities where disclosure is required by applicable law or an enforceable legal demand.

Before we share commercial information, we ask our partners to handle it responsibly and to use it only for the purpose of serving your order. We do not authorise any third party to use your personal data for their own marketing.

Our guiding rule for sharing is the need to know principle, the same principle that governs how a shipping deckhand handles a manifest. Only those parties who genuinely need your information to complete a task receive it, and we pass along only the minimum details required, never a full cabinet of records. We do not publish client names, order values or contact details in any public list, directory or portfolio without your written consent.

When a third party works on your behalf, we expect them to protect confidentiality just as we do. We consider capability and reliability before involving an external partner, and we regularly revisit these relationships to ensure they continue to meet a responsible standard. If we learn that any partner has mishandled information entrusted to us, we take corrective action including ceasing the relationship where that is appropriate.

8. International Transfers

As an international trading company based in Wuhan, China, we work with partners, carriers and marketplaces in many countries. To render our services, some of the information we collect may be accessed by or transferred to service providers located outside your country of residence.

Where we transfer personal data across borders, we take reasonable steps to protect it by relying on contractual safeguards, industry recognised security practices and, where applicable, approved mechanisms recognised by your local law. We do not transfer data to any party without a genuine business need such as fulfilling an order or a legal obligation.

9. Cookies and Tracking

Our website uses a small number of cookies and server logs to improve performance and understand visitor behaviour. A cookie is a small text file that is stored on your device when you visit a website. The cookies we use help the site to respond correctly and to remember your preferences during a session.

We may also use analytics tools that collect aggregated, non identifying statistics about page views, referral sources and device types. These aggregated statistics help us understand what content is helpful and what could be improved.

You can control cookies through your browser settings. You may disable cookies or delete them after each visit, although some non essential interactive features may behave differently as a result. Disabling cookies will not prevent you from contacting us by email or telephone.

We use only privacy respectful analytics that groups visitors into broad statistics rather than following individual behaviour in detail. We do not use advertising trackers on this website, and we have not enabled any third party ad retargeting that would follow you across the internet. In short, our curiosity about visitor traffic is limited to how well the site serves our trade partners, not to profiling individuals.

Because our business communicates a great deal by email and by telephone, the tracking measures we use on the website are modest. We would rather speak with a partner directly than observe them through invasive code. If you ever feel uncomfortable with a particular element of how the website operates, you are welcome to contact us and we will explain it or, where reasonable, change it.

10. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this Policy, for the duration of any agreement, and for the periods required by applicable accounting and commercial laws.

Records relating to orders, shipments, payments and legal obligations are generally retained for the period required by tax and commercial legislation in force at the time. Enquiry correspondence that does not lead to an ongoing relationship is kept for a shorter period and then removed. After the applicable retention period, your information is securely deleted or anonymised so that it can no longer identify you.

We set our retention periods to be long enough to protect your interests as well as our own, but never longer than necessary. For example, an order record helps both sides confirm what was agreed if a dispute arises months later, while old sample requests that led nowhere serve no lasting purpose and are cleared from our systems on a regular cycle. When we delete data, we remove it from active files, backups and any derived copies we control.

If you close an account or end a relationship with us, we will respect reasonable requests to remove personal information where the law and the needs of outstanding orders allow. In practice, we aim to give our partners the same cleanliness we would want in our own records: useful while active, orderly while pending, and removed when no longer needed.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding the personal information we hold about you. These rights may include the right to access, correct, delete, restrict, transfer or object to the processing of your information, and the right to withdraw consent where consent is the basis of processing.

To exercise any of these rights, please contact us using the details in the final section of this Policy. We will respond to verifiable requests within the timeframe required by applicable law. In some cases we may need to ask you for proof of identity before we can act on your request, to protect your data from unauthorised access.

You also have the right to lodge a complaint with a competent data protection authority if you believe we have not handled your information lawfully. We would welcome the chance to resolve any concern directly first.

12. Privacy for Children

Our website and our professional trade services are directed to business clients and are not intended for use by children. We do not knowingly collect personal information from children under the age of sixteen.

If you believe that a child has provided us with personal information without the consent of a parent or guardian, please contact us immediately. If we learn that we have unknowingly collected such information, we will take reasonable steps to delete it promptly from our records.

13. Security of Your Information

We are committed to protecting the information you share with us. We apply appropriate technical and organisational measures to guard against unauthorised access, loss, alteration or disclosure. These measures include restricted access to our systems, secure handling of documents, employee confidentiality and careful selection of the service providers with whom we work.

No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. We encourage you to help us by keeping your own credentials and correspondence confidential and by reporting any suspected misuse of your data to us at your earliest convenience.

14. Third Party Websites and Links

Our website and our communications may contain links to external websites operated by factories, freight partners, payment services, marketplaces or industry bodies. These links are provided for your convenience only.

We do not control those websites and we are not responsible for their privacy practices or their content. When you follow a link to an external site, that site collects and uses information according to its own privacy policy. We encourage you to review the privacy terms of any website you visit before providing your details.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. When we make material changes, we will revise the effective date above and post the updated policy on this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our website or services after a change is posted indicates your acceptance of the updated terms, so we recommend that you check back regularly.

16. How to Contact Us

If you have any questions about this Privacy Policy, about the personal information we hold about you, or about how to exercise your rights, our office will be glad to help. We aim to respond to all genuine enquiries promptly.

You may also reach us through the contact page or by returning to the homepage to explore our trade distribution and buying office services.